A Study From Saudi Arabia: What Do Patients Value When Choosing an Ophthalmic Surgeon?

INTRODUCTION: Patient involvement in healthcare decision-making is a growing trend, influenced by a variety of factors, including a surgeon's reputation, experience, and digital presence. While much of the research has focused on general practitioners, there is limited literature on factors influencing patients' choices of ophthalmic surgeons, particularly in Saudi Arabia. OBJECTIVE: This study aims to identify and assess the key factors influencing the selection of ophthalmic surgeons in Saudi Arabia. METHODOLOGY: A cross-sectional, descriptive study was conducted using a validated online questionnaire. The sample consisted of 627 participants from Saudi Arabia, with a range of demographic characteristics. Descriptive and inferential statistical analyses were performed, including logistic regression to identify predictors of surgeon selection. RESULTS: The study found that the most influential factors in surgeon selection were the surgeon's reputation (96.5%; 95% CI: 94.7-97.8%), qualifications (93.1%; 95% CI: 91.0-95.0%), and patient satisfaction (94.4%; 95% CI: 92.5-96.1%). Gender preference was less significant (30.1%; 95% CI: 27.0-33.4%), while social media presence had a limited impact (23.8%; 95% CI: 20.9-26.9%). Personal recommendations from friends and family (45.4%) and physicians (33.5%) played a significant role. Proximity to the hospital and cost also influenced decisions, with geographic accessibility being a key predictor. CONCLUSION: The selection of ophthalmic surgeons in Saudi Arabia is primarily influenced by reputation, qualifications, and recommendations from trusted sources. Although social media and gender preferences were less influential, the findings highlight the complexity of patient decision-making and emphasize the importance of personalized care in a digital era. To facilitate more informed decision-making, healthcare institutions and professional associations could establish standardized platforms or databases that offer transparent access to surgeons' certifications and professional backgrounds.