Level of satisfaction of families of patients hospitalized in adult intensive care unit with the quality of care: A cross-sectional descriptive study.

BACKGROUND: Satisfaction of patients and their families is a major indicator of healthcare quality improvement. The study aimed to determine the satisfaction of the families of the hospitalized patients in the intensive care unit (ICU). MATERIALS AND METHODS: This cross-sectional study was conducted in 2022-2023 with the participation of 500 family members of patients hospitalized in the intensive care unit (ICU). The families were recruited by convenient sampling. Four hospitals were randomly selected in Tehran. The modified FS-ICU24 questionnaire was used for data gathering. Finally, the questionnaires were given and completed by the family members on the third day of the patient's hospitalization. Stepwise multiple regression was used to investigate the demographic factors influencing the satisfaction of the patients', families. RESULTS: The results indicated that the level of satisfaction, of patients' families was high with the quality of care in the ICU (71%). Families were less satisfied with meeting religious needs with an average of 3.07 (.86) and the most satisfied with respect to the patient with an average of 3.37 (.65). Also, the history of the patient's hospitalization in the ICU (P < 0.001), the number of visits to the unit (P < 0.001), and the relationship with the patient (P = 0.024) were significantly related to family satisfaction. CONCLUSION: There has not been enough attention to spiritual, religious, and educational needs and communication with the families of patients hospitalized in the ICU. It is suggested to educate intensive care nurses about psychosocial and behavioral skills to support family members during the hospitalization of their patients in the ICU.