The British journal of general practice : the journal of the Royal College of General Practitioners
The role of general practitioner empathy on patient-reported outcomes in telephone consultations: a cross-sectional study with validation of the Consultation and Relational Empathy (CARE) Measure for measuring empathy in telephone consultations.
Kieran Sweeney, Lauren Ng, Brian Kelly, Diana Stamatopoulos, Jeremy Howick, Stewart W Mercer
Published: 202510.3399/BJGP.2025.0475
Abstract
Background The Consultation and Relational Empathy (CARE) Measure is a validated measure of GP empathy in face-to-face consultations (FTFC) and higher CARE scores predict better patient outcomes. However, the validity of CARE and its importance in te…
Preview only. Read the full abstract at the source