Telehealth experience in supplementary health: monitoring health care.

OBJECTIVES: to report the experience of telehealth in monitoring healthcare in the context of supplementary health. METHODS: an experience report developed in telehealth service in supplementary health for the years 2022 to 2024. RESULTS: Information and Communication Technologies have expanded the provision of care, access to health through telehealth, patients seeking care provided by nurses, and professionals' job satisfaction. The use of care protocols and digital technologies has enabled the construction of indicators and dashboards for care management. Challenges encountered were connection problems, lack of skills with digital technologies, lack of training and literacy in digital health, and lack of understanding of the role of nurses by patients, other services, and professionals. FINAL CONSIDERATIONS: telehealth contributes to healthcare qualification, highlighting digital health as a powerful field of action for nurses.