Digital literacy in the use of digital platforms in public administration in the Lambayeque Region.

Background: Nowadays, digital literacy plays a key role in improving public management, especially in the most vulnerable communities. In this regard, we aim to understand how the knowledge and use of digital tools impact the work life of the vulnerable population in Lambayeque, facilitating their access to digital platforms and, in turn, improving their interaction with public services. The research aimed to analyze how the implementation of digital literacy improved the use of digital platforms in public administration among the vulnerable working population of the Lambayeque Region during the year 2023. Methods: To achieve this, an applied approach with a descriptive-propositional scope was adopted. Additionally, a non-experimental and cross-sectional design was employed, considering a population of 1,356 inhabitants of Lambayeque, from which 673 were selected using a statistical formula. Results: The results evidenced a positive relationship between digital literacy and the use of digital platforms. It was observed that the majority of respondents had a high level of digital literacy, which favored efficiency in the use of these tools within public administration. However, it was also identified that a sector of the population still presented a medium level, highlighting the need to strengthen the development of digital skills. Furthermore, the findings coincided with previous research that emphasized the importance of digital literacy in various sectors, such as commerce, small and medium enterprises, and financial inclusion. Conclusions: Consequently, it was concluded that training in digital literacy was key to the adoption of new technologies and the utilization of digital services, thereby promoting a more active and empowered citizenship in the digital environment.