International journal of health care quality assurance
The second victim's satisfaction index model.
Mariam Al-Nasser, Amjad Al-Nasser
Published: 202510.1108/IJHCQA-05-2025-0071
Abstract
PURPOSE: This article proposes a new customer satisfaction model. The purpose of the proposed model is to identify the key factors that influence the second victim's (SV's) satisfaction level. In a medical context, the SV refers to caregivers who pro…
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