Journal for healthcare quality : official publication of the National Association for Healthcare Quality
Impact of Empathic Language in Preappointment Communications on Appointment No-Show Rates.
Adam B Furtado, Arpita Lal, Donal Murray
Published: 202510.1097/JHQ.0000000000000504
Abstract
ABSTRACT: Medical appointment no shows cause a delay in a patient receiving the care that they need and cause a burden for the health care provider organization. The purpose of this project was to explore whether the use of empathic language in preap…
Preview only. Read the full abstract at the source