International journal for quality in health care : journal of the International Society for Quality in Health Care
"Segmenting Outpatient Appointment Behavior: A Data-Driven Approach to Understanding No-Shows, Delays, and Walk-Ins in Specialty Care".
Damla Azakli Yazici, Ecem Bilensoy, Ayşe Bahadir, Sibel Yurt, Mehmet Akif Ozgul
Published: 202510.1093/intqhc/mzaf133
Abstract
BACKGROUND: Outpatient appointment disruptions-particularly no-shows, late arrivals, and walk-ins-undermine clinic efficiency and equity in access to care. Despite decades of research, predictors of attendance behavior remain poorly understood, espec…
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