Ergonomics
Text or talk? The impact of chatbot identity disclosure, emotional support, and interaction modality on users' emotional reactions and neural activity.
Jiahao Chen, Fu Guo, Zeyu Zhang, Mingming Li, Jaap Ham
Published: 202510.1080/00140139.2025.2605058
Abstract
Measuring users' emotional reactions and subsequent neural activity towards chatbots' design cues could significantly enhance our understanding of chatbots and potentially optimise the design of human-chatbot interaction. This study conducted a mixed…
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